Terms & Conditions

Terms & Conditions

We require full payment before we commence dispatch, commence work or order goods. Any quotations are valid for 30 days from the date of the document and any sales orders received after the 30 day period will be subject to the prices current on the date the order is placed. You will be advised of any price difference when the order is received. No quotation or estimate given by us to you will be binding until such time as we accept an order for the goods. 

A Stock Item is an item that is held in stock and does not have to be ordered in, made to order and/or finished to order. A Stock Item can be dispatched within 2 days if required.  

The majority of our products are Non Stock Items because they are made and/or finished to order. As they are not items that are in stock, we have to commission them for each individual order. Lead times for these items will vary from 4-6 weeks depending on the product and quantity. The member of staff processing the order will advise when the order is received. 

A Bespoke Item is a design that is not in our usual product portfolio or is a modification to an existing product. A Bespoke Item is made exclusively to a customer's specification and therefore is non-returnable and non-refundable.  Lead times for these items will be quoted on an order by order basis.

On placement of an order we will send you an Order Acknowledgement indicating that your order has been received. This will list the quantity and description of the items ordered and the payment total. Please let us know immediately if you need to change anything. Please note that in some cases lead times are between 4-6 weeks.  You will later be advised by email of an estimated delivery date with your Order Confirmation. A dispatch tracking number can be provided upon request. All orders are expressly subject to our Terms and Conditions. 

Goods remain the property of Hector Finch Lighting Ltd until paid for in full. 

All orders are subject to availability. 

Particular electrical requirements must be specified at the time an order is placed. There may be an additional charge for this service. 

We reserve the right to refuse delivery to any individual or company. 

We reserve the right to discontinue products and to change our prices. Please note that any changes to orders that require additional materials may incur an additional fee. 

We reserve the right to change our Terms & Conditions from time to time and your continued use of the website or any part of it following such a change shall be deemed as acceptance of the new Terms. It is your responsibility to check regularly for any changes to these Terms. 

VAT is payable on orders in the UK. Customers in the EEC must pay VAT unless a valid VAT number is provided. 

Whilst every effort is made to check wiring on our goods, we cannot be held responsible for faults that occur after installation. 

All quotations, designs, drawings, plans and models remain our property and are copyright of Hector Finch Lighting Ltd. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.  

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase on this website), download such material and content onto a single computer hard drive for such purpose. 

Any other use of the material and content of this website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to), copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. 
We reserve the right to make changes to the product descriptions without prior notice. 
Hector Finch Lighting Ltd will not be liable for any loss of content or material (uploaded or transmitted), through their website and accept no liability of any kind for any loss or damage from action taken based on the material contained therein. Hector Finch Lighting Ltd will take all reasonable precautions to protect the security of customer details and payment information, but cannot be held liable for any losses caused as a result of unauthorised access to information customers provide online. 


Hanging fittings are supplied with a 0.5m length of chain as standard and a ceiling hook or canopy. 
Fittings may vary in colour and texture from item to item or batch to batch. 

All measurements are approximate and sizes may vary. Small adjustments to the designs seen on this website may be necessary from time to time. 

Where necessary, wall mounted fittings for the USA are supplied with back plates to cover the standard 4” x 2” US junction box. Hanging lights are supplied with the appropriate canopies. We endeavour to use UL approved wiring and components for goods being sent to the US.

Where we deliver goods to you and you are installing, rewiring or altering the goods you must use a qualified electrician for any such work. Where electrical goods are supplied for use outside the UK you are responsible for ensuring that the goods comply with any local regulations and specifications.  


• Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding Bank Holidays). As the majority of our lights are made to order, we aim to deliver within 4-6 weeks from receipt of your payment.

• In the event of multiple items being ordered, we will not split your delivery unless previously discussed with you.

• We cannot guarantee delivery dates and times as these may be affected by circumstances out of our control. We will do our best to contact you if we are forewarned of delays. 

• Delivery will be made to the address specified when the order is placed.  We ship globally and can always provide shipping quotes for any destination.

• We are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates. 

• If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to organise re-delivery. Unfortunately in these circumstances we may have to charge you an additional delivery fee. 

• All goods must be signed for to confirm receipt. If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf. 


Standard Delivery Charge: £7.95 (excluding VAT) per item for online orders 

Larger items: £40.00 (excluding VAT) per item - this will be made clear upon checkout. 

The delivery charges for all other products are based on the weight, size and quantities of the order placed. If your order exceeds the £50 limit for shipping you will be advised with a shipping quote at the next working day.

There is an additional charge for deliveries to GBR Islands. 

Delivery Details: 

• Heavy goods deliveries may require assistance to offload. Offers to assist the delivery are made at your own risk and should only be attempted if you are comfortable lifting the load. In the event you are unable to assist and the delivery is too heavy for the driver to safely deliver on their own., we will discuss this with you and will either re-arrange delivery for a later date where more assistance is available, or the delivery will be made to the nearest point of access that can be achieved by the driver. 

• Delivery crews are not able to attempt delivery where damage to your home may result. Our delivery teams are unable to remove doors and windows. 

• Hector Finch Lighting Ltd accepts no legal responsibility for any Personal Injury sustained assisting with deliveries; this is entirely at the Customer’s own risk. 
We carry the risk of loss or damage to the products until you sign for them upon receipt. We therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and that all items are present. Any problems must be reported to us within 7 working days of receipt of the order. In the event of a problem please contact 01584 871600. If products are considered by you to be faulty or defective after the 10 day period has expired then please contact us for consideration of your query.  


Hector Finch Lighting Ltd is not responsible for any loss or damage whatsoever to the Customer which may be incurred directly or indirectly as a result of the operation of any factor beyond its reasonable control, including (but not limited to), act of God, legislation, war, failure or interruption of supplies or utilities, strike or other industrial action by workers. 


Should you wish to return an item for any reason you must notify Hector Finch Lighting Ltd in writing within 7 days of receipt of the goods. The customer is responsible for the cost and insurance of returning the items and they will remain your responsibility until received by Hector Finch Lighting Ltd. Goods must be returned unused and in perfect condition and will be considered received when Hector Finch Lighting Ltd issues a Receipt Acknowledgement. 

Returned goods should be sent to arrive within 28 days of receipt to: 

Returns, Hector Finch Lighting Ltd 
Unit 7 -8, Lower Barns Business Park 
Shropshire SY8 1DS 

*Refunds are for the purchase price only. Hector Finch Lighting Ltd.’s liability shall at no time exceed the price paid for the goods. 

Stock Items may be cancelled at any time provided that the dispatch process has not been started. Once the item is out for dispatch the order cannot be cancelled.

Returns and cancellations of Non-Stock Items will incur a restocking fee of 25% of the goods total. The refund will be processed via the method used for payment on the original order, once the goods have been received and checked at our warehouse and a Receipt Acknowledgement has been issued. 

Orders for Bespoke Items may only be cancelled in writing before materials have been purchased and work has commenced, provided our sales team has been advised and this has been agreed. If we accept a cancellation then you agree to indemnify us in full against all costs (including the cost of all labour and materials used), damages, charges and expenses incurred by us as a result of the cancellation. Please note that Bespoke Items are non-returnable unless proven to be damaged or faulty. 

All goods must be examined immediately upon delivery or signed for as Unchecked. In the event of damages please contact us by email on sales@hectorfinch.com or telephone 020 7731 8886 upon receipt. We will request photographic evidence of damage and packaging. Please be aware that failure to retain packaging in the event of damage may affect any subsequent claim. 

Hector Finch Lighting Ltd accepts no responsibility for damages relating to (but not limited to), natural fading, discolouration, oxidation, humidity, prolonged exposure to sunlight or salt air or other unsuitable environmental conditions. In addition we accept no responsibility for damage caused as a result of accidents, misuse, alteration, tampering, negligence, repairs made by the customer or fair wear and tear. Hector Finch Lighting Ltd is not liable for any consequential loss or damage occurring as a result of improper use or handling of the goods.  

If you wish to view any of our lines before purchase please visit our London Showroom. 

19 High Street 
Worcestershire WR10 1AA 
These Terms & Conditions shall be governed by and interpreted in accordance with English Law and you agree to submit to the exclusive jurisdiction of the English Courts. Nothing in these Terms affects your Statutory Rights under the Consumer Rights Act. 

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