Should you wish to return an item for any reason you must notify Hector Finch Lighting Ltd in writing within 7 days of receipt of the goods. The customer is responsible for the cost and insurance of returning the items and they will remain your responsibility until received by Hector Finch Lighting Ltd. Goods must be returned unused and in perfect condition and will be considered received when Hector Finch Lighting Ltd issues a Receipt Acknowledgement.

Orders for Bespoke items may only be cancelled in writing before work has commenced, provided our sales team has been advised and this has been agreed. Stock orders may be cancelled at any time provided that the dispatch process has not been started. Once the item is out for dispatch the order cannot be cancelled.