Hector Finch

TERMS AND CONDITIONS

We require full payment before we commence despatch, commence work or order goods.

A Stock item is an item that is held in stock and does not have to be ordered in, made to order and/or finished to order (a bespoke item).

A Bespoke item is one that has to be ordered in, made to order or finished to order. They are not items that are held in stock and we have to commission them for each individual customer.

Lead times for Bespoke items will vary from 6 to 12 weeks depending on product and quantity. This will be advised at placement of an order.

On placing your order we will send you an 'Acknowledgement of order' indicating that your order has been received. This will list the quantity and description of the items ordered and payment total. Please let us know immediately if you need to change anything. Please note that in some cases, lead times are between 4 - 6 weeks. You will later be advised by email, of an estimated delivery date with your Order Confirmation.

Goods remain the property of Hector Finch Lighting Ltd until paid for in full.

All orders are subject to availability.

Particular electrical requirements must be specified at the time an order is placed. There may be an additional charge for this service.

We reserve the right to refuse delivery to any individual or company.

We reserve the right to discontinue products.

VAT is payable on all orders in the UK. Customers in the EEC must pay VAT unless a valid VAT number is provided.

Whilst every effort is made to check wiring on our goods, we cannot be held responsible for faults that occur after installation. 


INTELLECTUAL PROPERTY & RIGHT TO USE IT

All quotations, designs, drawings, plans and models remain our property and are copyright of Hector Finch Lighting Ltd. 


ADDITIONAL TECHNICAL INFORMATION

Hanging fittings are supplied with 0.5m length of chain as standard and a ceiling hook or canopy.

Fittings may vary in colour and texture from item to item or batch to batch.

All measurements are approximate and sizes may vary. Small adjustments to the designs seen on this website may be necessary from time to time.

Where necessary, wall mounted fittings for the USA are supplied with back plates to cover the standard 4" x 2" US junction box. Hanging lights are supplied with appropriate canopies. We endeavour to use UL approved wiring and components for goods being sent to the US.


ONLINE DELIVERY POLICY

DELIVERIES

  • Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays). As the majority of our lights are made to order, we aim to deliver within 4 weeks from receipt of your payment.

  • In the event of multiple items being ordered, we will not split your delivery unless previously discussed with you.

  • We cannot guarantee delivery dates and times as these may be affected by circumstances outside our control.  We will do our best to contact you if we are forewarned of delays.

  • Delivery will be made to the address specified when the order is placed. Non UK addresses by request only.

  • We are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates.

  • If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery.  Unfortunately in these circumstances we may have to charge you a further delivery fee.

  • All goods must be signed for to confirm receipt.  If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf.


MAINLAND ONLINE DELIVERY CHARGES

Light Bulbs: Free
Standard Delivery Charge - per item: £5.95 per item
Larger Items £40.00 per item

The delivery charges for all other products are based on the weight and size of the order placed.There is an additional charge for deliveries to GBR Islands.

Delivery Details

  • Heavy goods deliveries may require assistance to offload. Offers to assist the delivery are made at your own risk and should only be attempted if you are comfortable lifting the load. In the event you are unable to assist and the delivery is too heavy for the driver to safely deliver on their own, we will discuss with you and will either re-arrange the delivery for a later date where more assistance is available, or the delivery will be made to the nearest point of access that can be achieved by the driver.

  • The delivery crews are not able to attempt delivery where damage to your home may result. Our delivery teams are unable to remove doors and windows.

We carry the risk of loss or damage to the products until you sign for them upon receipt. We therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items are present. Any problems must be reported to us within 10 working days of receipt of the order, please contact 01584 871600. If products are considered by you to be faulty or defective after the 10 day period has expired then please contact us for consideration of your query.


OUR RETURNS POLICY

Should you wish to return an item for any reason you must notify Hector Finch Lighting in writing, within 7 days from receipt of your goods. The customer is responsible for the cost and insurance of returning the items and they will remain your responsibility until received by Hector Finch Lighting. Goods must be returned unused and in perfect condition.

Returned goods should be sent to arrive within 28 days of receipt to: 

Returns, Hector Finch Lighting Ltd
Unit 7 Lower Barns Business Park
Ludlow SY8 4DS

Refunds are for the purchase price only

Returns and cancellations will incur a restocking fee of 25% of goods total. The refund will be processed via the method used for payment on the original order, once goods have be returned.

Please note that Bespoke products (items that are ordered, made or finished to order) are non-returnable unless damaged or faulty. 

All goods must be examined immediately upon delivery or signed for as Unexamined. In the event of damages please contact us by email sales@hectorfinch.com or telephone 020 7731 8886 within 3 days of receipt. We will request photographic evidence of damage and packaging.

If you wish to view any of our lines before purchase please visit our London Showroom.


REGISTERED OFFICE:

19 High Street
Pershore
Worcestershire WR10 1AA


HECTOR FINCH LIGHTING LIMITED

Company Number: 0474 7926 VAT
Registration Number: 945 6007 20


HECTOR FINCH LIGHTING (US) LIMITED


Company Number: 0474 7909